ProJEC resourceshttps://projecwhitelabel.com/2026-11-08T00:00:00ZProJEC LLC Call QA scorecard template for support teamshttps://projecwhitelabel.com/resources/call-qa-scorecard-template.html2026-11-08T00:00:00ZA call QA scorecard template for customer support: example criteria, weights, critical items, scoring and how to calibrate evaluators. Customer support SOP templatehttps://projecwhitelabel.com/resources/customer-support-sop-template.html2026-11-08T00:00:00ZA simple customer support SOP template: the sections every SOP needs, a worked escalation example, and tips for writing procedures your team will actually follow. Customer support reply templates and exampleshttps://projecwhitelabel.com/resources/customer-support-reply-templates.html2026-11-08T00:00:00ZCustomer support reply templates and examples: a simple reply structure, wording to prefer, and ready-to-edit samples for apologies, delays and refunds. New-hire onboarding plan for customer support agentshttps://projecwhitelabel.com/resources/new-hire-onboarding-plan-customer-support.html2026-11-08T00:00:00ZA 30/60/90-day onboarding plan for new customer support agents: pre-boarding checklist, first two weeks, supervised live work, reviews and a buddy guide. Client onboarding checklist for freelancers and small service businesseshttps://projecwhitelabel.com/resources/client-onboarding-checklist-template.html2026-11-08T00:00:00ZA free client onboarding checklist for freelancers and small agencies: contract, scope, welcome email, intake questions, kickoff and the first 30 days. AI prompts for customer support managers and team leadshttps://projecwhitelabel.com/resources/ai-prompts-for-customer-support-managers.html2026-11-08T00:00:00ZSix copy-and-paste AI prompts for customer support managers and team leads: QA, coaching, SOPs, reports and replies, plus how to use AI safely at work. How to run a call calibration sessionhttps://projecwhitelabel.com/resources/call-calibration-session-guide.html2026-11-08T00:00:00ZA step-by-step guide to running a QA calibration session for support teams: how to pick calls, score separately, compare results and fix unclear criteria. How to run a coaching conversation with a support agenthttps://projecwhitelabel.com/resources/agent-coaching-conversation-guide.html2026-11-08T00:00:00ZA five-step structure for coaching customer support agents: how to open, name a strength, agree one improvement, practice it and follow up. Customer support escalation process: how to write onehttps://projecwhitelabel.com/resources/customer-support-escalation-process.html2026-11-08T00:00:00ZHow to write a clear escalation process for a support team: when to escalate, who to escalate to, what a good handover note contains and how to follow up. Shift handover template for customer support teamshttps://projecwhitelabel.com/resources/shift-handover-template-customer-support.html2026-11-08T00:00:00ZA simple shift handover template for support teams: open cases, known issues, promises made, and what the next shift needs to know.