Refund policy
We want you to get a working file that matches what we described.
Last updated: November 4, 2026
When we refund or fix
- The file is damaged or will not open, and we cannot fix it for you.
- The product is materially different from its description on our site.
- You were charged twice for the same product by mistake.
Contact us within 14 days of purchase and tell us which product and which receipt email you used. We will send a working file or refund you through Stripe.
When we do not refund
Because the kits are instant digital downloads, we do not offer refunds for a change of mind once the file has been downloaded.
How refunds are paid
Refunds go back to your original payment method through Stripe. Your bank decides how long it takes to show up, which is commonly several business days.