Score every support call. Coach every agent.
Scorebook QA helps small support and BPO teams score calls against a weighted scorecard, settle agent disputes fairly, and see quality trends in one place.
The demo runs in your browser with sample data. Nothing you enter is sent to us.
Built for how QA actually runs
No spreadsheets to merge, no scores lost in email. One place to evaluate, review and improve.
Weighted scorecards
Set criteria, weights and a pass mark for each type of call, then change them whenever your standards change.
Critical items
A failed critical item fails the whole evaluation, so a friendly call that broke policy cannot pass.
Live scoring
The score updates as you answer each criterion, so evaluators see the result before they save.
Fair disputes
Agents can challenge a score. You uphold or overturn it and record the reason.
Calibration
Compare evaluators who scored the same call and see exactly where they differ.
Trends and summaries
A weekly trend chart, the weakest criteria, and a weekly summary you can copy for your team.
Ready-to-edit kits for support teams
Word and Excel templates for quality, coaching, processes and onboarding. Edit them, put your own name on them, and use them with your team. Instant download after payment.
Three steps, no account needed
Choose a kit
Open a product page and see exactly which files you get and what the license allows.
Pay securely with Stripe
Checkout is on Stripe’s secure page. We never see or store your card number.
Download straight away
After payment you land on your download page, with every file ready to download. Stripe also emails your receipt.
Good to know
What file formats do I get?
Word (.docx) for guides and templates, and Excel (.xlsx) for trackers and workbooks. You get the files directly, not a zip. They open in Microsoft Office, Google Docs and Sheets, and LibreOffice.
Can I edit the kits and use my own branding?
Yes. You can edit them, put your own company name on them and use them with your own team and clients. The License page lists exactly what you can and cannot do.
How do I get my files?
Right after payment, Stripe sends you to a download page for your kit. Stripe also emails you a receipt. If anything goes wrong, contact us with your receipt email.
Can I get a refund?
Yes, in the cases listed on the Refund policy page, for example a file that will not open or a product that is not as described.
Can I buy Scorebook QA yet?
Not yet. You can try the live demo now and join the waitlist, and we will email you when it opens.
Does the Scorebook QA demo save my data?
Only in your own browser, on your own device. We do not receive it, and clearing your browser’s site data removes it.
Are the templates legal or HR advice?
No. They are practical starting points. Check them against your own policies, contracts and local law before you rely on them.