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Support teams
Agent Coaching Kit
$24 USD
A coaching playbook with scripts and meeting templates, plus a tracker for coaching sessions and improvement plans.
Buy now · $24Secure checkout on Stripe. We never see your card number.
- Instant download right after payment. Files come directly, not as a zip.
- Edit them and use your own branding, within the license terms
- Receipt emailed by Stripe
- Covered by our refund policy
What is inside
- A five-step coaching conversation with sample words you can use
- Feedback scripts using the Situation, Behaviour, Impact model
- One-to-one, weekly check-in and QA feedback meeting templates
- An improvement plan template and guidance on common coaching scenarios
- A tracker for coaching sessions, actions, follow-up dates and outcomes
Files you receive
- Agent-Coaching-Playbook.docx
Word guide: coaching conversations, feedback scripts, meeting templates and improvement plans - Coaching-Log-and-Improvement-Plan-Tracker.xlsx
Excel tracker: coaching log, follow-ups and improvement plans
Who it is for
Team leads and supervisors who coach agents regularly and want a clear structure and a record of what was agreed.
Templates and prompts are practical starting points, not legal, HR or professional advice. Check them against your own policies, contracts and local law before you rely on them.