ProJEC · SupportCall QA Kit
Support teams
Call QA Kit
$29 USD
A scorecard workbook and a playbook for scoring support calls, handling agent disputes and keeping evaluators consistent.
Buy now · $29Secure checkout on Stripe. We never see your card number.
- Instant download right after payment. Files come directly, not as a zip.
- Edit them and use your own branding, within the license terms
- Receipt emailed by Stripe
- Covered by our refund policy
What is inside
- A 12-criteria scorecard with weights, critical (auto-fail) items and a pass mark you can change
- Evaluation sheet with live scores for each call
- Agent summary, criteria report, calibration sheet and dispute log
- An 11-page playbook: how to write criteria, score fairly, calibrate and handle disputes
Files you receive
- Call-QA-Scorecard-Workbook.xlsx
Excel workbook: scorecard, evaluations, agent summary, criteria report, calibration and dispute log - Call-QA-Playbook.docx
Word guide: how to run call QA, write criteria, score fairly and calibrate
Who it is for
Support leads and QA analysts at small and mid-sized teams who want a consistent way to score calls without buying QA software.
Templates and prompts are practical starting points, not legal, HR or professional advice. Check them against your own policies, contracts and local law before you rely on them.