Scorebook QA
Quality scoring for small support and BPO teams. Score calls, coach agents, and track quality without a spreadsheet maze.
Watch the 47-second walkthrough, or try it yourself. The demo comes with sample data.
From scorecard to weekly summary in six steps
Set up your scorecard
Add criteria, weights and critical items. Choose Yes/No or a 1 to 5 rating for each.
Score a call
Pick the agent, then answer each criterion. The score updates as you go.
Save the result
A failed critical item fails the whole evaluation. Saved results feed your reports straight away.
Handle disputes
Agents can dispute a score. You uphold or overturn it and record why.
Calibrate
Compare evaluators scoring the same call to keep scoring consistent.
Review trends
See weekly trends and the weakest criteria, then copy a summary for your team.
Try it before you decide
The demo is the real interface, filled with sample agents and evaluations so you can see how it works.
- Runs entirely in your browser. Nothing you enter is sent to us.
- Your changes are saved on your device only. Clearing site data removes them.
- Setup includes a backup and restore box so you can move your data between browsers.
- The full version, with team logins and shared data, is what the waitlist is for.