Free support team sampler
One small piece from each of our main support kits, so you can try the style before you buy anything. A seven-page Word document, free to edit and use with your team.
What is inside
- A scorecard excerpt: eight criteria with weights and two critical items, with how the score works
- Five reply templates: first reply, apology, refund approved, order delayed and closing a solved case
- One full SOP: escalating to tier 2 or a manager
- One checklist: pre-boarding a new support agent
- A page showing the full kits
Templates and prompts are starting points, not legal, HR or professional advice. Check them against your own policies, contracts and local law before you rely on them.
Get your free copy
Click the button and your download page opens straight away.