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Support Team Starter Bundle
$79 USD
Five support kits in one purchase: Call QA, Agent Coaching, SOPs, New-Hire Onboarding and Reply Templates. Saves $41 compared with buying them separately.
Buy now · $79Secure checkout on Stripe. We never see your card number.
- Instant download right after payment. Files come directly, not as a zip.
- Edit them and use your own branding, within the license terms
- Receipt emailed by Stripe
- Covered by our refund policy
What is inside
- Call QA Kit (workbook and playbook)
- Agent Coaching Kit (playbook and tracker)
- Support SOP Pack
- New-Hire Onboarding Kit (plan and tracker)
- Support Reply Templates
- Eight files in total. Bought separately these cost $120; the bundle is $79
Files you receive
- Call-QA-Scorecard-Workbook.xlsx
Excel workbook: scorecard, evaluations, agent summary, criteria report, calibration and dispute log - Call-QA-Playbook.docx
Word guide: how to run call QA, write criteria, score fairly and calibrate - Agent-Coaching-Playbook.docx
Word guide: coaching conversations, feedback scripts, meeting templates and improvement plans - Coaching-Log-and-Improvement-Plan-Tracker.xlsx
Excel tracker: coaching log, follow-ups and improvement plans - Support-SOP-Pack.docx
Word document: 10 SOPs, a blank SOP template and a register - New-Hire-Onboarding-Plan.docx
Word guide: pre-boarding, week-by-week plan, buddy guide, knowledge checks and 30/60/90 reviews - New-Hire-Onboarding-Tracker.xlsx
Excel tracker: enter a start date and the due dates fill in - Support-Reply-Templates.docx
Word document: 30 editable reply templates
Who it is for
A new or growing support team that wants the core quality, coaching, process and onboarding documents in one go.
Templates and prompts are practical starting points, not legal, HR or professional advice. Check them against your own policies, contracts and local law before you rely on them.