ProJEC · SoftwareScorebook QA
Software
Scorebook QA
$39 USD
Call-scoring software in a single file: weighted scorecards, critical items, agent disputes, calibration and trends. It runs offline in your browser and keeps your data on your own device.
Buy now · $39Secure checkout on Stripe. We never see your card number.
- Instant download right after payment. Files come directly, not as a zip.
- Edit them and use your own branding, within the license terms
- Receipt emailed by Stripe
- Covered by our refund policy
What is inside
- Weighted scorecards for phone and chat, with Yes/No and 1 to 5 ratings and N/A
- Critical items that fail a whole evaluation automatically
- Live scoring and a pass mark you set
- Agent disputes: log them, then uphold or overturn with a recorded reason
- Calibration: compare evaluators who scored the same interaction
- Overview with trends, weakest criteria and a weekly summary you can copy
- CSV export, and full backup and restore
- A 6-page quick-start guide
Files you receive
- Scorebook-QA.html
The app: one file that opens in any modern browser, works offline and keeps data on your device - Scorebook-QA-Quick-Start-Guide.docx
Word guide: setup, scoring, disputes, calibration, backups and troubleshooting
Who it is for
Team leads and QA analysts at small support and BPO teams who want to score calls with weights and critical items, without a spreadsheet or a monthly software fee.
Scorebook QA is a single-user tool: your data is stored in your own browser and is not shared or synced, and there are no logins. Back it up regularly using the Setup tab. Try the live demo first to check that it suits your team.