Call QA software for support teams
Scorebook QA scores every call against a weighted scorecard, handles agent disputes and shows quality trends. One file, runs in your browser, one-time $39.
The demo runs in your browser with sample data. Nothing you enter is sent to us.
What Scorebook QA does
Scores, disputes and calibration sit in one file, not across spreadsheets and email threads.
Weighted scorecards
Set criteria, weights and a pass mark for each call type. Change them when your standards change.
Critical items
A failed critical item fails the whole evaluation, so a friendly call that broke policy cannot pass.
Live scoring
The score updates as you answer each criterion, so the evaluator sees the result before saving.
Fair disputes
Agents can challenge a score. You uphold or overturn it and record the reason.
Calibration
Compare evaluators who scored the same call and see exactly where they differ.
Trends and summaries
A weekly trend chart, your weakest criteria, and a summary you can copy to your team.
Ready-to-edit kits for support teams
Word and Excel templates for quality, coaching, processes and onboarding. Edit them, put your own name on them, and use them with your team. Instant download after payment.
Also: AI Prompt Pack for Support Leads ($15) and the Support Team Starter Bundle ($79, five kits in one).
Onboard every client the same way
The Client Onboarding Kit has a proposal outline, welcome email, intake questionnaire, kickoff agenda and a client tracker, all ready to edit.
- Proposal, scope and contract and payment checklists
- Welcome email and intake questions you can copy
- A first-30-days plan and a 30-day review agenda
- A tracker to see where every client stands
Free guides for support teams and small businesses
Templates, checklists and how-to guides. Free to read, no purchase needed.
- Call QA scorecard template for support teams
- Customer support SOP template
- Customer support reply templates and examples
- New-hire onboarding plan for customer support agents
- Client onboarding checklist for freelancers and small service businesses
- AI prompts for customer support managers and team leads
- How to run a call calibration session
- How to run a coaching conversation with a support agent
- Customer support escalation process: how to write one
- Shift handover template for customer support teams
Three steps, no account needed
Choose a kit
Open a product page and see exactly which files you get and what the license allows.
Pay securely with Stripe
Checkout is on Stripe’s secure page. We never see or store your card number.
Download straight away
After payment you land on your download page, with every file ready to download. Stripe also emails your receipt.
Questions before you buy
What file formats do I get?
Word (.docx) for guides and templates, and Excel (.xlsx) for trackers and workbooks. You get the files directly, not a zip. They open in Microsoft Office, Google Docs and Sheets, and LibreOffice.
Can I edit the kits and use my own branding?
Yes. You can edit them, put your own company name on them and use them with your own team and clients. The License page lists exactly what you can and cannot do.
How do I get my files?
Right after payment, Stripe sends you to a download page for your kit. Stripe also emails you a receipt. If anything goes wrong, contact us with your receipt email.
Can I get a refund?
Yes, in the cases listed on the Refund policy page, for example a file that will not open or a product that is not as described.
Can I buy Scorebook QA?
Yes. It is a one-time $39 purchase: a single file that runs in your browser, with a quick-start guide. It is a single-user tool with no logins or shared data. Try the live demo first, and join the waitlist if you want a team version.
Does the Scorebook QA demo save my data?
Only in your own browser, on your own device. We do not receive it, and clearing your browser’s site data removes it.
Are the templates legal or HR advice?
No. They are starting points. Check them against your own policies, contracts and local law before you rely on them.
Try a free sampler first
One scorecard excerpt, five reply templates, one SOP and one checklist, in a single editable Word file. Free.